About

About Kitchener Hydrovac

A direct booking line for one vetted, insured hydrovac operator working across Kitchener and the surrounding townships, for contractors, utilities, municipalities and homeowners.

Kitchener Hydrovac is a booking line. It is not a hydrovac company and it does not pretend to be one. The site exists so that a contractor, a property manager or a homeowner in Kitchener who needs non-destructive digging gets to one vetted, insured hydrovac operator quickly, instead of calling around for a truck the week the posts are supposed to go in.

What that means practically: the work is done by a hydrovac operator who carries their own insurance and WSIB coverage, requests or confirms the Ontario One Call locate before digging, hauls the slurry to an approved receiving facility, quotes in writing after a site review or a look at the drawings, and is accountable for the job. We do not sell your details on to a list of operators, and you are not entered into an auction.

The site is straight about the rules because getting them wrong is expensive. Locates are a legal requirement under Ontario's Underground Infrastructure Notification System Act and the five-business-day standard is Ontario One Call's published timeline. Slurry disposal is governed by the Region of Waterloo's Sewer Use By-law 21-036, which does not allow it into a storm or sanitary sewer. Work in the right-of-way needs the City of Kitchener's work permit. Where a figure is the City's to confirm, such as the footing depth that applies to your lot, this site says so rather than inventing a number.

Some jobs are turned down. Digging without a completed locate, dumping slurry anywhere other than an approved facility, and bulk excavation on an open site where a machine is the honest answer are all better declined than started.

How this works

When you call 289-272-0250 or send the form, your details go straight to the hydrovac operator covering Kitchener, not to a list and not to a call centre. Calls go to voicemail if the crew is on a job, which most of the day they are, and the message and your number reach them immediately by text and email. Expect a call back the same day or the next working day. For contractor work the next step is usually a look at the drawings and the locate; for a homeowner job it is a site review, because a hydrovac quote made without seeing the ground, the access and the services is a guess. The written quote follows from that, with the hours, the disposal and who holds the locate and any permit spelled out.

What we won't do

• Publish reviews we didn't earn. When we have them, they'll be real ones with names.
• Quote a firm price before someone has seen the job.
• Send anyone into your property who we would not have in our own.